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Troubleshooting Network Issues (Preview on Device)

Twixl Support Team Updated: - Created :

    In order to test whether there are any network issues, go to your browser and enter the following URL:

    http://[IP address of tablet device]:53652/check

    e.g.

    http://192.168.1.10:53652/check

    You should get a result with the device type and the Twixl Viewer version number like:

    ipad-retina|26.0 / android10|26.0 / phone_m|26.0

    IMPORTANT NOTE:

    If a soft- or hardware firewall is active on your network, and you seem to be unable to send a preview to a device, make sure to ask the network administrator to open TCP ports 53652 & 53653.