Learning & Support


Troubleshooting Network Issues (Preview on Device)

Twixl Support Team Updated: - Created :

    In order to test whether there are any network issues, go to your browser and enter the following URL:

    http://[IP address of tablet device]:53652/check


    You should get a result with the device type and the Twixl Viewer version number like:

    ipad-retina|17.2 / android10|17.2 / phone_m|17.2


    If a soft- or hardware firewall is active on your network, and you seem to be unable to send a preview to a device, make sure to ask the network administrator to open TCP ports 53652 & 53653.

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