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Blank Twixl Publisher InDesign plugin-window on Windows

Twixl Support Team Updated: - Created :

    Problem

    The Twixl Publisher plugin-window remains blank, there is no interface. See screenshot.

    Error

    Cause

    This problem is caused by faulty permissions on your Windows-system

    Solution

    Execute the following steps to force-fix the permissions for your Twixl Publisher plugin-installation:

    • Close InDesign.
    • Navigate to the path C:\Program Files (x86)\Common Files\Adobe\CEP\extensions .
    • Delete the following folders: Twixl Importer, Twixl Importer HTML, Twixl Publisher and Twixl Publisher HTML.
    • Run the Twixl Publisher for Windows installer again.
    • Start InDesign
    • Your Twixl Publisher plugin should now be displayed properly.
    Normal