We don't support pinch & zoom for InDesign-based .articles or .publications with PDF-export.
For InDesign-based documents, we strongly believe in pixel-perfect designs. Because that offers the best reader-experience. It requires the publisher to adapt the layout, that's true. But with Scrollable Content (which offers Pan & Zoom) and Full Screen Images, you can offer zoomable content for parts that require you to that. Since the rest of the design would then be pixel-perfect, reader won't require to zoom in on the content. In the end, this offers a much better reader-experience. We have a lot of converted Adobe DPS customers and in the end, the vast majority of them became strong advocates of pixel-perfect design as well.
There is also an alternative: Building an article-based application that support .html content. There you can pinch & zoom.
Our readers don't agree. We had pinch and zoom on our app when we published using Adobe DPS, so our readers still expect it.
Like explained, we always believed in a pixel perfect layout when it's about InDesign-based layouts. We have a lot of customers (and readers) that are very happy with the available options. It's all about choices and a good layout. According to us, readers having to pinch & zoom in order to be able to read the content, is not a good reader experience.
In addition, Twixl Publisher never supported pinch & zoom. So the lack of this functionality could haven been discovered by testing a Development application (during trial).
Also, keep in mind that Twixl Publisher is not the same product as Adobe DPS. Although we offer similar functionality, it's a different product. We have our own roadmap, our own philosophy, etc.
However, we are always willing to have a look at your app and offer you suggestions how to improve the reader-experience (besides the hints we already provided in this thread). We couldn't find any active application or subscription linked to this account, so we invite you to create a ticket with all the needed info for our Support Team.
We are getting the same reviews from customers, this is needed in my opinion especially in Phones-only apps.
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