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Video in Twixl App Reviewer 5.2

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Jon Ashby

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Is anyone else having issues with Video in Twixl App Reviewer 5.2 – all full-screen video just quits and goes blank. This was all working before updating the reviewer app, so I assume it's just a bug? 

Also, is there anything on the roadmap for allowing full-screen videos to allow horizontal/vertical viewing even in a portrait only app, as you can  do with Adobe AEM? This would be a useful feature, even if just a radio check box in the Video overlay panel. 

Thanks for your help, Jon

[This post was deleted from the feature requests forum – as you can see from the second paragraph, this is partly about a feature request. I trust this will not be deleted on here because of this? The topic dropdowns only offer Feature Requests and Beta. This post is more accurately attributed to feature requests than Beta.]

 

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Twixl Support Team

Hi

If you are experiencing problems with video, then you need to submit a ticket. This is the Community-topic for beta-releases. There are currently no beta-release available. Twixl Publisher 5.2 was released as a final release. 

I will create a ticket from this thread for the first part of your question. 

If you want to add comments to this thread, please do this on the support site (and not by answering per e-mail). 

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Twixl Support Team

Hi

Concerning your Feature Request: this thread was moved to the topic Feature Requests. 

Can you be more specific? Do you want to be able to view videos only in a certain orientation? So that it doesn't rotate? 

If you want to add comments to this thread, please do this on the support site (and not by answering per e-mail). 

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Jon Ashby

Re "Can you be more specific? Do you want to be able to view videos only in a certain orientation? So that it doesn't rotate?"

Thanks for your reply and creating to the ticket. Yes, we'd like the full-screen video to play in landscape and portrait, as it's set to full-screen. At the moment, it only plays in portrait orientation, even when the device is turned to landscape. The App is set to portrait only, as we don't' want the articles in both landscape and portrait, just the full-screen video, to make the best of the media. 

Thanks again, 

Jon

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Twixl Support Team

Rotating the video in full screen should be possible (also by using a Web Viewer or Web Overlay). If that's not the case, I suggest you raise a support ticket with all the details. 

If you want to add comments to this thread, please do this on the support site (and not by answering per e-mail). 

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